FAQs: Your Questions, Answered
Everything you need to know about shopping with us.
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
We’re committed to getting your order to you as quickly as possible! Typically, the estimated delivery time is made up of two parts: fulfillment time and shipping time. On average, it takes about 2–7 business days for your order to be processed and fulfilled. Once your order is fulfilled, shipping times will vary based on your location. You can view our full shipping policy here.
How can I track my order?
How can I track my order?
Once you place your order, you'll receive a confirmation email to confirm your purchase. After your order has been processed and your items are ready, we’ll send you a separate email containing tracking information. This will allow you to keep an eye on your package as it makes its way to you! If you have any questions in the meantime, don’t hesitate to reach out to us.
Returns & Exchanges
What is your return and refund policy?
What is your return and refund policy?
We want you to be completely satisfied with your purchase! For full details on how to make a return or request a refund, please visit our Return and Refund Policy page. There, you’ll find everything you need to know about eligible returns, timeframes, and how to start the process. If you have any questions, feel free to reach out to our customer support team—we’re here to help!
General Inquiries
How do I care for my products (washing instructions, etc.)?
How do I care for my products (washing instructions, etc.)?
Care instructions vary depending on the product, but all our apparel comes with detailed washing and care guidelines on the inside label to help you keep it looking its best. Be sure to check the label upon receiving your item for the recommended instructions specific to your garment!
What should I do if I have a question that isn’t answered here?
What should I do if I have a question that isn’t answered here?
If you have any additional questions, don’t hesitate to reach out! Just email us at info@balkanish.com, and we’ll be happy to assist you.
Can I collaborate or partner with Balkanish for promotions?
Can I collaborate or partner with Balkanish for promotions?
Absolutely! We’re always excited to make new Balkan connections. For all inquiries on partnerships and collaborations, please reach out to us at info@balkanish.com. We’d love to hear from you!
Sales & Discounts
This section outlines any and all active promotions, sales, or discounts eligible on the Balkanish website.
Buy 3 get one Free
Buy 3 get one Free
Offer Eligibility
This promotion is valid on all baby bodysuits and toddler tees available on our website. Customers must purchase a minimum of three (3) qualifying items in a single transaction to receive a fourth item free. This offer can not be combined with any other offer or discounts with the exception of the free shipping discount on all order $175USD or higher. Exclusions my apply*
How the Offer Works
Add any combination of 4 qualifying items to your cart (Baby bodysuits or Toddler Tees). When you're ready to check out, use promocode "FREEBIE" at checkout.
Duration
This promotion is valid from June 1 2025 until October 2025, unless extended or terminated earlier at our sole discretion.
Right to Modify
We reserve the right to change or end this promotion at any time without prior notice.
Buy 4 or more, get 20%
Buy 4 or more, get 20%
Offer Eligibility
This promotion is valid on all items storewide, unless otherwise specified. Customers must purchase a minimum of four (4) eligible items in a single transaction to receive 20% off their entire order.
How the Offer Works
- Once four or more qualifying items are added to cart and you are ready to checkout, enter the promocode "VIB20" to recevie a 20% discount.
- Discount is applied to the subtotal before shipping and taxes.
- Offer is valid only on retail-priced items and may exclude certain sale or clearance items.
Promotion Period
This offer is valid from [July 18, 2025] to [July 21, 2025] unless extended or discontinued earlier at our discretion.
Right to Modify
We reserve the right to change or end this promotion at any time without prior notice.
Free Shipping over $175 USD
Free Shipping over $175 USD
Offer Eligibility
Free standard shipping is available on orders totalling $175 USD (or equivalent in your corresponding currency for international shoppers) or more (before taxes and after any discounts or promotional codes are applied).
Shipping Method
- Free shipping applies to standard ground shipping.
- Estimated delivery times may vary by location and carrier but generally range from 5–8 business days.
- We are not responsible for delays due to carrier issues, weather conditions, or other factors beyond our control.
Limitations
- Not valid on previous purchases or in combination with other shipping offers.
- Offer does not apply to oversized or heavy items that may incur additional handling fees.
Promotion Period
This offer is ongoing but subject to change or termination at any time without notice.
Right to Modify
We reserve the right to alter or cancel this promotion at our discretion without prior notice.
