Terms of service

Balkanish Terms of Service

1. Introduction

Welcome to Balkanish! These Terms of Service (“Terms”) govern your use of our website [www.balkanish.com] (“Site”) and our products and services. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

2. Eligibility

To use our Site, you must be at least 18 years old or have permission from a parent or guardian. By placing an order, you confirm that you meet these requirements.

3. Product Information

All products available on Balkanish are custom-made to order. We strive to accurately display colors and designs, but actual products may vary slightly due to screen settings and production variations.

4. Orders & Payment

• All orders placed through our Site are subject to acceptance and availability.

• Prices for products are listed in USD and do not include taxes or shipping fees, or duties, which will be added at or after checkout.

• We accept various forms of payment, including major credit cards and payment gateways like PayPal. Payment must be made at the time of purchase.

5. Shipping & Delivery

• Orders are typically processed within 2-7 business days and shipped according to your chosen shipping method. Please note that processing and production time may vary depending on the product and availability. You will be notified of the production time via email after purchase.

• Delivery times vary depending on your location and shipping option selected. Balkanish is not responsible for delays caused by shipping carriers or customs.

• International orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer.

6. Returns & Refunds

Please refer to our [Return & Refund Policy] for details on how we handle returns, exchanges, and refunds. Balkanish products are made-to-order, and we only accept returns in the case of defects or incorrect items. We do not offer refunds for change of mind or incorrect size orders.

7. Intellectual Property

All content on the Site, subsites, and social media, including text, images, graphics, logos, and designs, are the property of Balkanish and are protected by intellectual property laws. You may not use, reproduce, distribute, or display any content without our express written permission.

8. User Conduct

By using our Site, you agree not to:

• Engage in any unlawful activity or violate any applicable laws or regulations.

• Interfere with or disrupt the Site or servers.

• Attempt to gain unauthorized access to our systems or the personal information of other users.

• Place fraudulent orders using stolen or illegal payment methods

9. Limitation of Liability

Balkanish is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site or products. This includes, but is not limited to, issues with product quality, delivery delays, or incorrect orders. Our maximum liability shall be the amount you paid for the relevant product.

10. Third-Party Links

Our Site may contain links to third-party websites for your convenience. Balkanish is not responsible for the content, accuracy, or availability of these external sites. Use these links at your own risk.

11. Termination

We reserve the right to terminate or suspend your access to our Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to Balkanish or other users.

12. Changes to These Terms

Balkanish reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the Site. Your continued use of the Site following any changes signifies your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Canada. Any disputes arising from these Terms or your use of the Site shall be resolved through the appropriate courts in this jurisdiction.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at info@balkanish.com.