Shipping policy

Balkanish Shipping Policy

1. Processing Time

At Balkanish, we take pride in our custom-made products. Please allow 2-7 business days for order processing before shipping. Each item is made to order, and processing times may vary based on demand and product availability. Please note that the processing time is not guaranteed, as processing and production vary depending on the time of year, product availability and order quantities.

2. Shipping Methods and Costs

We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the selected shipping method.

-Standard Shipping: Typically takes 5-12 business days for delivery.

-Expedited Shipping: Typically takes 2-5 business days for delivery.

Note: Balkanish is not responsible for any shipping delays caused by the shipping provider. 

3. Domestic Shipping

For customers within Canada or the USA, we provide reliable shipping through carriers such as Canada Post or USPS. Delivery times are estimates and may vary based on your location.

4. International Shipping

We proudly ship internationally! Delivery times and shipping costs will vary based on the destination country. Please note that customs duties, taxes, and fees may apply and are the responsibility of the customer.

Duties & Taxes

Customers are responsible for any customs duties, taxes, or international fees that may apply based on their country’s regulations, as these charges are determined and collected by the destination country and are beyond our control.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment's progress. Please allow 24 hours for tracking information to be updated.

6. Shipping Issues

If you experience any issues with your shipment, such as delays or lost packages, please contact us at [info@balkanish.com]. We will do our best to assist you in resolving the issue.

7. Incorrect Addresses

Please ensure that the shipping address provided at checkout is accurate. We are not responsible for packages that are lost or delayed due to incorrect address information provided by the customer.

8. Shipping Restrictions

Due to shipping regulations, we may not ship certain products to certain locations. If your order cannot be fulfilled due to shipping restrictions, we will notify you and process a refund if necessary.

9. Returns and Exchanges

Please refer to our [Return & Refund Policy] for details on how we handle returns and exchanges related to shipping issues.

10. Contact Information

If you have any questions about our shipping policy, please reach out to us at info@balkanish.com